Packaging, Delivery & Returns

Packaging

We strive to be as environmentally conscious as we can. With this in mind, all our packaging is recycled/recyclable/comes from sustainable sources. Sometimes a combination thereof! If suitable recycling facilities do not exist in your area, you are very welcome to return your packaging to us so that we can recycle it for you; we do not charge for this (or reimburse the sender).

Delivery

If you can receive deliveries we can send to you!

A contribution to UK shipping covers packaging and some of the postage via Royal Mail Signed For service, or Special Delivery for more expensive items. Other chargeable options may be available for selection, including other priority services, depending on your area.

Currently there is no UK tax or duty charged on our products. Please be aware that for delivery to addresses outside the UK, the recipient is responsible for any import duties or taxes that might need to be paid. Please get in touch if you need to know whether we can definitely dispatch to your address.

Items made to order are usually available for despatch within 28 days* or so, and any stock held items are despatched within 1-2 working days from receipt of order. *Please note that since 4 Feb 2022, manufacturing has been impacted by two separate cases of Covid-19 in the 3-strong workforce. We apologise sincerely for delays caused by this. We’ll be getting in touch with customers personally but if you have any queries in the meantime, do please get in touch.

Items that have been made to order can still be despatched by priority services; this will be within two working days of their Date of Manufacture, rather than than the Date of Order Completion.

If you have any other queries regarding delivery, please get in touch.

Returns

Most Buy It Now purchases are covered under the Distance Selling Regulations which give consumer buyers the right to cancel the purchase within seven working days after the day they receive the item.

In the unlikely event of customer dissatisfaction, please help us to help you as quickly as possible by contacting us within 7 days of despatch.
Please return the item within 14 days of receipt, in original condition and packaging and via the same UK or equivalent international postal service.
All returns will be dealt with on an individual basis. THANK YOU

Returns Form

First Name

Last Name

Phone Number

Order ID

Order Date

Product Name

Quantity

Reason for return

Product is opened Product is opened Yes No

Faulty or other details

2 + 14 =